Return Policy (English)

Return Window
We have a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.

Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it—unused, unworn, with tags (if applicable), and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return
To start a return, please contact us at support@spotlessdepot.com

If your return request is approved, we will send you instructions on how and where to send your package, along with a return shipping label. Returns sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, please contact us at

support@spotlessdepot.com

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care products (such as beauty items). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Sale items and gift cards are non-returnable.

If you have questions or concerns about a specific item, please contact us.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can place a new order for the replacement item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved. If approved, your refund will be processed automatically to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 days have passed since your return was approved, please contact us at support@spotlessdepot.com